Returns and Exchanges
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, accompanied by the receipt. It must be exchanged within 30 days of purchasing or receiving your online order.
Shipping fees are non-refundable. Customers returning goods are to cover the cost of the return shipment, as well as the shipment of the new product.
We do not accept returns or exchanges on sale or promotional products.
Vouchers or gift cards are non-refundable.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to: Plot 8 Rheeboksfontein,
Great Brak River, 6526, South Africa. If you are shipping an item over ZAR 500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.